Terms of Service

Last updated: 02/07/2025 

These Terms of Service (the "Terms") apply when you access or use our AI lead re-engagement service (the "Service"). By using the Service, you agree to be bound by these Terms. 

1. Services Provided 

We offer a performance-based lead re-engagement system utilising conversational SMS powered by Artificial Intelligence. We will charge you for agreed-upon outcomes, such as booked appointments, as explicitly agreed in writing before the commencement of each campaign. While we aim to improve engagement and deliver booked jobs, results may vary depending on your lead quality, market factors, and other external influences. We do not guarantee specific outcomes, conversion rates, or sales volumes. 

2. Lead Data Ownership and Client Responsibilities 

You, the client, remain the exclusive owner of any leads or customer data ("Lead Data") you provide to us. We will only use your Lead Data for the purpose of your specific campaign and will not share it with any third parties or reuse it for other accounts. 

You are solely responsible for ensuring that: 

You have lawfully collected all Lead Data. 

You have obtained all necessary consents, permissions, and rights to provide us with the Lead Data and for us to process it and contact individuals via SMS on your behalf, in full compliance with all applicable laws, including the Australian Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), and the Do Not Call Register Act 2006 (Cth). 

The Lead Data provided is accurate and complete. We are not responsible for the accuracy or completeness of the Lead Data you provide. 

3. AI Conversations 

Our AI assistant will interact with your leads based on templates, scripts, and a tone approved by you. You will have the opportunity to review, adjust, and approve the AI's conversation flow and messaging prior to launching any campaign. You are solely responsible for the content and legality of the AI conversations once approved by you, particularly concerning any marketing claims or compliance with industry-specific regulations. While our AI is designed for effective communication, it may not perfectly handle all unique queries or unexpected responses from leads. 

4. Payments 

You only pay for measurable outcomes we agree upon in writing (e.g., booked appointments). Any pilot program or discount will be confirmed in advance. Invoices will be issued for completed outcomes and are due within 14 days of the invoice date. We reserve the right to suspend services for overdue payments.
 

5. Compliance 

Your Compliance: You must ensure that your Lead Data has been collected legally and that individuals have not opted out from being contacted for marketing purposes. You are responsible for ensuring your business's marketing practices and the Lead Data you provide comply with all relevant Australian laws and regulations, including the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), and the Australian Privacy Act 1988 (Cth). 

Our Compliance: We will adhere to all applicable SMS and spam regulations in Australia when conducting campaigns on your behalf. 

6. Termination 

You may cancel your campaign or terminate these Terms at any time by providing written notice. If a campaign is cancelled mid-progress, you will only be billed for agreed-upon results already delivered up to the point of cancellation. Upon termination, we will securely delete or de-identify your Lead Data within a reasonable timeframe, as outlined in our Privacy Policy. 

7. Intellectual Property 

You retain full ownership of your Lead Data. All intellectual property rights in our AI templates, prompts, systems, methodologies, underlying technology, and any proprietary software developed by us remain the exclusive property of our business. You may not copy, reuse, modify, or resell our AI templates, prompts, or systems without our express prior written permission. 

8. Limitation of Liability 

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Service; (b) any conduct or content of any third party on the Service; or (c) unauthorised access, use, or alteration of your transmissions or content. 

9. Governing Law 

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, and the Commonwealth of Australia, without regard to its conflict of law provisions. 

10. Entire Agreement 

These Terms, together with our Privacy Policy and any campaign-specific agreements, constitute the entire agreement between you and us regarding the Service, superseding any prior agreements or understandings. 

11. Severability 

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. 

12. Changes to Terms 

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on our website or by sending you an email notification. Your continued use of the Service after such changes constitutes your acceptance of the new Terms. 

13. Contact Us 

To discuss service terms, or for any questions about these Terms, please contact: 

keelan@releady.com
0416 569 946